Allied Phone Banking

Experience Allied Phone Banking to meet your banking needs!
Allied Phone Banking (APB) offers an innovative Call Center solution to its customers. APB provides personalize menu option, routing customer’s calls to desired service menus, allow customers to manage PIN and conduct financial transactions. Taking convenience in banking to a whole new level, Allied Phone Banking offers you 24/7 convenient and secure services. Simply call our UAN number at 111-225-225 or 1222 Avail the following services with Allied Phone Banking

• Intelligent Interactive Voice Recorder (IVR) offers only the relevant product/service menu.
• Dynamically provides menu options in case a customer has multiple accounts or cards.
• Facility of Self-Service Banking:
  • Balance Inquiry
  • Funds Transfer to Own Account
  • Debit and Credit Card PIN Change
  • Credit Card Balance Inquiry and Payment
  • TPIN Change
• Facilitates transfer by phone banking agent towards desired service menu.
• Makes it quick to block a card in case of loss.
• Prioritizes calls of customers.
• Activation or Deactivations of services
• Complaint Registration and Status Inquiry
• Know ABL Products Suite and range of services offered through APB
• Message prompts on special occasions e.g. Eid, Independence Day, Ramzan etc.
• Birthday greeting to customers.
• Time specific greetings i.e. “Good Morning, Good Afternoon and Good Evening”.
• Customer’s preferred language set as default upon his/her selection with changeable option.
• ABL Asset Management service offerings.
• Branchless Banking service menu.
• Remittance service menu.
• SMS and email notifications to customers.
• Callback option in case of Queue
• New Debit Card Activation and ATM PIN Generation
• Kindly see if the attached Interactive Voice Response (IVR) Tree can be made available on our website
• ABL Web Call Back