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Valued Customer, If you have any query, complaint or feedback you can:

*For Pakistan, Allied Phone Banking calls its customers from 1222

Complaint Management Division,
Allied Bank Limited,
4th Floor, Plot No. 74, Sheet GK-7,
M.W. Tower, M.A. Jinnah Road, Karachi, Pakistan.

Write to us and drop your complaint / feedback in the Complaint & Suggestion Box available at your nearest Allied Bank Branch.

You can also:

Register online complaint through Complaint Lodgment Form

  • Name
  • Mailing Address & Telephone Number
  • CNIC / Account Number / Card Number
  • Branch Name
  • Supporting Documents

  • Acknowledgment of the complaint within 48 hours except when you have lodged the complaint at Call Center.
  • Intimation of the complaint resolution within 7 to 15 working days of the lodgement (depending on the nature of complaint).
  • An interim response after 10 working days, in case your complaint requires further investigation.
  • Fraud related complaints, the final reply to the complainant within 30 working days.*

*However, for international transactions/disputes Turn Around Times (TATs) of the relevant vendor/entity will be followed.

Note:

For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan, Shaheen Complex, M.R. Keyani Road, Karachi.

Tel: +9221-99217334-38 or visit www.bankingmohtasib.gov.pk

SBP Contact, The Joint Director
Special Unit, Consumer Protection Department,
State Bank of Pakistan.
I. I. Chundrigar Road Karachi Pakistan
Phone number: 021-99221935
Fax number: 021-99218160
Email address: [email protected]

Focal Person I : For Account Opening

Mr. Waqas Mazhar
Divisional Head- Centralized Accounts Processing
(CP), Banking Services Group
Allied Bank Limited, Head Office, 3-4, Tipu Block,
Kalma Tower, New Garden Town, Lahore
Phone number: 042-35880043 Ext. 31566
Email address: [email protected]

Focal Person II : For Complaints

Mr. Shahzad Ur Rehman
Divisional Head – Complaint Management Division
Allied Bank Limited, Head Office, 3-4, Tipu Block,
Kalma Tower, New Garden Town, Lahore
Phone number: 042-35880043 Ext. 31334
Email address: [email protected]

Sunwai – A Customer Complaint Management Service by State Bank of Pakistan (SBP)​​

https://sunwai.sbp.org.pk/

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