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Job Responsibilities:

  • Collaborate with product managers, developers, and stakeholders to gather requirements and define user needs
  • Design user interfaces for web and mobile applications, focusing on usability and aesthetics
  • Develop wireframes, mock-ups, prototypes, and user flows to effectively communicate design concepts
  • Conduct user research, gather feedback, and analyse user behaviours to optimize designs;
  • Translate user insights into intuitive and visually appealing UI/UX solutions tailored to banking and financial products
  • Create and maintain design systems, style guides, and UI component libraries
  • Work closely with development teams to ensure designs are implemented accurately and consistently
  • Stay updated with the latest trends in design tools, technologies, and financial industry best practices
  • Conduct usability testing to validate design decisions and improve user satisfaction;
  • Ensure compliance with financial regulations and security requirements within design solutions
  • Up to date on the implementation of UX research methodologies, testing activities in order to analyse predict user behaviours
  • Have knowledge about UI testing methodologies

Required Skill set:

  • Proficiency in design tools such as Figma, Adobe XD, Sketch, InVision, and Adobe Creative Suite
  • Strong understanding of design principles, user-centred design processes, and UX research methodologies
  • Experience in creating responsive designs for web and mobile platforms;
  • Prior experience designing user interfaces for financial services, fintech, or banking applications is preferred
  • Knowledge of prototyping tools and ability to build interactive prototypes;
  • Excellent problem-solving skills with a keen eye for detail
  • Strong communication and presentation skills to convey design decisions clearly
  • Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
  • Basic understanding of HTML, CSS, and front-end development processes is a plus
  • Familiarity with testing methodologies to ensure optimal usability and performance of designs

Qualifications:

Minimum Bachelors or equivalent professional qualification from a reputed institution

Experience:

Minimum three (03) years of experience as UI/UX designing or related field, preferably in the financial services industry.

Location: Lahore


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Job Responsibilities:

  • Assist the Line Manager for development and execution of all porjects related to QR business;
  • Assist in Development and Execution of Merchant Acquiring (QR) – Business Strategy
  • Extending technical support for merchant portfolio to enable smooth usage of QR code in Acquiring Business
  • Contributing in to ensure effective setup and manage acquiring business targets merchant acquisition, business volumes and revenues
  • Assist in preparation of Vendor Agreements, SLAs
  • To develop framework for syncronization between all concerned stakeholders;
  • Support in building and maintaining profitable Merchant Acquiring portfolio
  • Extended support to the Line Manager in Business Intelligence, Portfolio Analysis & Management
  • Ensuring timely Resolution of customer service issues and complaints – Internal & External and achievement of defined service standards
  • Identify new business trends, comparative analysis of market & evaluate major competitors to formulate new business propositions
  • Any other assignment assigned by the higher management

Required Skill set:

  • Sound knowledge about the payment industry and Merchant Acquiring business;
  • Strong analytical, critical thinking, multi-tasking and communication skills to assist in functional team decisions;
  • Should be a team player with strong problem-solving skills;

Qualifications:

Preferably Masters or at least bachelor’s degree from a reputed university.

Experience:

Preferably one 1–3 years’ experience in relevant field.

Location: Lahore


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Job Responsibilities:

  • Ensure timely availability of internal & external reports for channel performance;
  • Assist in successful implementing of channel performance initiatives with respect to Data insights, Automation and Revenues streams
  • Collaborate with internal stakeholders such as product managers, operations, and technology teams to ensure seamless channel operation and continuous improvement
  • Assist in monitoring the performance of different channels by assessing the key indicators like; transaction volumes, acquisition rates, and customer satisfaction
  • Assist in by improving the customer experience. Conducts data analysis to generate data-driven market insights
  • Support in building and maintaining profitable Card Issuing and Acquiring businesses;
  • Support in Identifying new business trends, comparative analysis of market & evaluate major competitors to formulate new business propositions
  • Assist in identification of bottlenecks and inefficiencies in the channel processes, such as card issuance or merchant onboarding to enhance channel performance
  • Any other assignment given by the Management

Required Skill set:

  • Strong Analytical, critical thinking and multi-tasking skills
  • Motivational, team building, interpersonal and communication skills
  • Ability to work under pressure and problem-solving skills
  • Understanding and representing the business needs
  • Strong knowledge of data reporting tools; MS Excel, Power Query, BI etc. with regards to Card Issuing & Acquiring business

Qualifications:

Preferably Masters or at least bachelor’s degree from a reputed university.

Experience:

Preferably one (01) – three (3) years’ experience in relevant field.

Location: Lahore


Apply Now!

Job Responsibilities:

  • Assist in successful implementing of E-Commerce merchant acquiring strategy by supporting end-to-end product management life cycle
  • To ensure the Merchant Management integration with payment schemes / gateways to align the product
  • Assist in by improving the customer experience. Conducts data analysis to generate data-driven market insights
  • Assist in preparation of Vendor Agreements, SLAs
  • Support in building and maintaining profitable Merchant Acquiring portfolio
  • Identify new business trends, comparative analysis of market & evaluate major competitors to formulate new business propositions
  • Ensuring timely Resolution of customer service issues and complaints – Internal & External and achievement of defined service standards
  • Exploring new business ventures and collaboration with FinTech’s for business growth
  • Build and maintain strong relationships with merchants and other key business relationships to achieve key milestones
  • Ensure Fraud to sales ratio well below the given threshold by schemes
  • To ensure timely and accurately submission of periodic reporting to SBP and respective payment schemes
  • Liaison with internal, external customers and Regulators on operational matters
  • To ensure update/ development of Controls, Policy & Procedures, Manuals/ SOPs and their implementation
  • Any other assignment given by the Management

Required Skill set:

  • Product development and management skills
  • Leadership, motivational, team building, interpersonal and communication skills;
  • Strong Analytical, critical thinking and multi-tasking skills
  • Ability to work under pressure, problem solving and decision-making skills
  • Strong knowledge of policies and procedures in regard to regulators, payment schemes, internal policies & banking operations
  • Understanding and representing the User needs

Qualifications:

Preferably Masters or at least bachelor’s degree from a reputed university.

Experience:

Preferably one (01) – three (3) years’ experience in relevant field.

Location: Lahore


Apply Now!

Job Responsibilities:

  • Understand the broader company strategy, goals, and vision, and how their designs fit into that context. This includes aligning design work with KPI’s (key performance indicators) such as customer acquisition, retention, and revenue
  • A strong understanding of market trends, competitors, and customer behavior to inform design decisions and ensure the product stands out in the marketplace
  • Oversee the design of digital banking products, ensuring the delivery of exceptional user experiences for web, mobile, and other digital platforms
  • Advocate for user needs by leveraging customer insights, conducting user research, and performing usability testing to ensure all design decisions are informed by real-world usage patterns
  • Partner with product managers, UI designers, developers, marketing teams, and other stakeholders to ensure designs are implemented effectively and meet business and user requirements
  • Create wireframes, prototypes, high-fidelity mock-ups, and design specifications, ensuring that designs align with the product vision and user needs
  • Ensure consistency across product designs by adhering to and evolving design systems, and promoting best practices in visual design, interaction design, and usability
  • Analyze the performance of digital banking products and use insights to iterate and optimize design solutions, ensuring the products remain innovative and user-friendly
  • Communicate design concepts, strategies, and decisions effectively to key stakeholders, ensuring alignment across the product, technology, and business teams

Required Skill set:

  • Strong analytical skills and the ability to translate data-driven insights into user-centric products
  • Experience with design systems, interaction design, and user experience research techniques (e.g., user testing, surveys, customer interviews)
  • Familiarity with agile development processes and working in cross-functional teams
  • Excellent communication skills, both written and verbal, with the ability to articulate design decisions to non-designers

Qualifications:

Preferably Masters / MBA or Bachelor’s degree in business administration, finance, or related qualification from a reputed institution.

Experience:

Minimum three (03) years of experience in related field, preferably in the financial services industry.

Location: Lahore


Apply Now!

Job Responsibilities:

  • Design new customer journeys to address digital onboarding needs of the customer
  • Digitize existing consumer lending products and design new digital lending products in line with customer needs and market expectations
  • Ensure consistency across product designs by adhering to and evolving design systems, and promoting best practices in visual design, interaction design, and usability
  • Manage the Digital Onboarding and Lending team to meet stakeholder expectations
  • Work closely with Product and Growth team to successfully launch and scale products
  • Monitor and analyse product performance in order to address customer pain points and continuously improve customer experience
  • Develop Product Strategy and Roadmap for Digital Onboarding and Lending
  • Ensure efficient handling of customer queries and complaints regarding Digital Onboarding
  • Communicate design concepts, strategies, and decisions effectively to key stakeholders, ensuring alignment across the product, technology, and business teams

Required Skill set:

  • Strong analytical skills and the ability to translate data-driven insights into user-centric products
  • Experience with design systems, interaction design, and user experience research techniques (e.g., user testing, surveys, customer interviews)
  • Familiarity with agile development processes and working in cross-functional teams
  • Excellent communication skills, both written and verbal, with the ability to articulate design decisions to non-designers

Qualifications:

Preferably Masters / MBA or Bachelor’s degree in business administration, finance, or related qualification from a reputed institution.

Experience:

Minimum three (03) to five (05) years of experience in related field, preferably in the financial services industry.

Location: Lahore


Apply Now!

Job Responsibilities:

  • Design and implement efficient digital customer onboarding procedures, developing detailed Business Requirement Documents (BRD) aligned with regulatory and industry standards
  • Create comprehensive product process flow and collaborate with technology teams to develop innovative solutions
  • Conduct thorough User Acceptance Testing (UAT) for each product prior to production launch, ensuring seamless functionality and superior customer experiences
  • Transform manual workflows into automated, system-based processes to enhance efficiency and reduce operational complexities
  • Collaborated with cross-functional teams to optimize digital platforms, improve customer satisfaction, and drive business growth
  • Streamline workflows and processes to maximize efficiency and reduce operational risks
  • Strategically develop and scale business opportunities to achieve sustainable growth
  • Collaborate with third-party vendors to ensure risk-free, high-quality digital product offerings
  • Ensure efficient handling of customer queries and complaints regarding Digital Onboarding

Required Skill set:

  • Strong analytical skills and the ability to translate data-driven insights into user-centric products
  • Experience with wireframing, prototyping, and interaction design
  • Familiarity with responsive design and mobile-first principles
  • Understanding of agile methodologies and the product development lifecycle

Qualifications:

Minimum Bachelors or equivalent professional qualification from a reputed institution.

Experience:

Minimum one (01) to two (02) years of experience in related field, preferably in the financial services industry.

Location: Lahore


Apply Now!

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